Frequently Asked Questions

FAQs

About Our Basketball Systems

At DreamHoops, our basketball systems are built for serious players and families alike. We focus on durability, stability, and performance, using premium materials such as heavy-duty steel, weather-resistant coatings, and professional-grade rims. Whether it’s for casual backyard fun or intense training, our systems are designed to last and feel like the real thing.
Yes! Our range includes adjustable-height systems perfect for young kids, right through to regulation-size hoops for advanced players and competitive training.

Choosing the Right Basketball System

It depends on your space, who will be playing, and how serious you are about the game:

  • In-ground systems – Most stable and durable, perfect for long-term play.
  • Wall-mounted systems – Space-saving option for garages or backyards.

If you’re unsure, contact our team and we’ll help you find the perfect fit.

Our systems come in a variety of backboard sizes from 54" for kids and small spaces up to 72" regulation-size glass backboards for competitive play.

Installation & Setup

Many of our customers DIY install their systems using our step-by-step guide and video tutorials. However, we also provide a professional install service to ensure proper stability and safety for those who are less confident. Contact us or select install in the buying process for us to install your hoop.
  • Wall-mounted hoop – Typically 2–3 hours.
  • In-ground system – This is done over 2 days. The first Day you set your anchor and then allow appropriate curing time (1 week). The second day is when you assemble the system, this can take 1-2 hours, and requires some additional hands.
Basic tools like a wrench set, drill, ladder, and for in-ground systems, you’ll also need concrete and a shovel or post-hole digger.

Maintenance & Care

Our systems are low-maintenance, but we recommend:

  • Wiping down the backboard regularly.
  • Checking bolts and connections every few months.
  • Inspecting the rim for wear and tear if used heavily.
Yes. All DreamHoops systems are designed to withstand the elements with rust-resistant coatings and UV-protected backboards. For extra longevity, you can use a cover or move portable hoops indoors during extreme weather.

Shipping, Delivery & Returns

Yes! We deliver to all states and territories in Australia. Shipping costs are calculated at checkout based on your location and the size of your order.

Delivery times vary depending on your location:

  • Metro areas: 3–7 business days
  • Regional areas: 5–10 business days
If you’re not completely satisfied with your purchase, you can return it within 30 days, provided the product is unused and in its original packaging. Please contact our support team to start the process.

Warranty & Support

Yes! All our basketball systems come with a manufacturer’s warranty, which varies depending on the model. Most include coverage for defects in materials and workmanship.
Simply contact our customer support team with your order details, and we’ll help troubleshoot the issue or arrange replacement parts if needed.

Safety & Use

Some of our systems feature breakaway rims designed for controlled dunking. However, hanging or swinging on the rim can damage the hoop and void the warranty, so we recommend safe play.
  • In-ground systems: Ensure the pole is installed with sufficient concrete depth and allowed to cure before play.
  • Always check stability before use, especially after moving the hoop.

Orders & Payment

We accept all major cards using our online checkout system.
Yes! Once your order ships, you’ll receive a tracking link so you can monitor your delivery every step of the way.